Frequently Asked Questions
What services does NetCondo offer?
We provide comprehensive solutions for the installation and management of network infrastructures in residential buildings. Our services include:
- Designing and installing customized networks.
- Configuring QoS to optimize bandwidth.
- Advanced network security with professional-grade firewalls.
- 24/7 monitoring and maintenance of network systems.
- Incident management and system updates.
Why should I choose NetCondo for my building?
At NetCondo, we combine technical expertise with a deep understanding of the specific needs of residential buildings. We use cutting-edge equipment, ensure continuous availability, and provide fast and responsive customer service.
What is the importance of QoS (Quality of Service)?
QoS allows prioritization of certain types of network traffic, such as video calls or remote work, to prevent slowdowns caused by heavy usage. It is essential in buildings where multiple residents share an internet connection.
How do you ensure network security?
We follow best practices in cybersecurity, including:
- Robust firewalls to protect against intrusions.
- WPA3 encryption for Wi-Fi connections.
- Continuous monitoring of network traffic.
- Isolation of IoT devices on separate VLANs.
- Regular updates for all equipment.
What equipment do you use?
We work with trusted brands known for their reliability and performance:
- Routers: Ubiquiti UniFi
- Switches: Cisco Catalyst
- Access Points: Aruba
- Firewalls: Sophos XG
- Backup Solutions: Synology NAS
Do you offer maintenance services after installation?
Yes, our team provides ongoing maintenance for your network, including:
- Equipment updates.
- Proactive incident management.
- Real-time monitoring to quickly detect and resolve issues.
What happens in the event of a network outage?
We have a rapid response service to resolve any network issues. You can contact us directly through our support platform, and our technicians will intervene either remotely or on-site, depending on the situation.
Can NetCondo manage multiple buildings?
Yes, we have the resources and expertise to manage the network infrastructures of multiple buildings simultaneously while ensuring impeccable service quality.
What are your installation timelines?
The timelines depend on the size and complexity of your building. However, we plan each project to minimize disruptions for residents and ensure a fast and efficient setup.
How can I request an evaluation or a quote?
You can request a free evaluation directly on our website by filling out our contact form. We’ll be happy to discuss your needs and provide you with a tailored solution.